No security No answer

For some things which happens for you have no answers .Customer complaints sometimes might be meaningless when nothing cant be done.Last week I accessed Punjab National Bank ATM with my Citibank .First thing was the ATM had no security though it was attached to a bank.Second thing my card had got struck in the ATM.I had no clue what to do since there was no security neither a phone banking service inside the ATM.I called PNB customer care and after exactly 30 mins they attended the call and they gave you can collect the card when the bank opens.I wasn’t able to go to the bank since it’s a place which is totally unrelated and out of my routine access.

I had to block my card with Citibank and they were spontaneous to react to reissue my card.But for next ten days I had to live with out plastic card and with out money.I wasn’t able to understand why there was no security though the bank was located in a prime area of chennai and I learnt that there were nearly three cards which had struck in three days yet to be collected from the ATM .